Bailey Lynch
LinkedIn

Technical Support · Automation

Bailey Lynch

Technical Support Engineer

Developer

Technical support engineer with a development background. I build automation tools, maintain production workflows, and support users in remote, high-volume environments.

Get in touchAbout me

1,350+

Kiosk locations supported

2,000+

Automation platform users

99%

Platform uptime

95%

Issues resolved without escalation

About

About me

I work on both sides of the product: building reliable tools and making sure people can use them effectively.

Building

  • Designed and maintained automation tools with 99% uptime for 2,000+ users over four years
  • Built web scraping, data aggregation, and workflow automation pipelines
  • Developed custom e-commerce and Shopify storefronts for client launches

Supporting

  • Onboarded users, wrote documentation, and coordinated remote teams
  • Handled support at scale through CRM platforms and direct user communication
  • Explain technical issues clearly to both technical and non-technical audiences

Background includes operations management, automation systems, and e-commerce development. I also founded my high school's drone program.

Experience

Where I have worked

Mostly remote work across kiosk support, freelance automation, SaaS, and Shopify development.

Technical Support Specialist

Financial Kiosk Platform|Remote

Jul 2025 to Present

First-line support for self-service financial kiosks across 1,350+ locations in 40+ states. Hardware, transactions, connectivity, and software.

  • Handle up to 20 customer interactions daily with most issues resolved in 5-10 minutes
  • Resolve ~95% of technical problems without escalation by working through issues step by step
  • De-escalate frustrated users and explain technical issues in plain language
  • Track cases and document resolutions in Zendesk, Tawk.to, and Monday.com
ZendeskTawk.toMonday.comKiosk HardwareTransaction Systems

Freelance Automation Developer

Independent|Remote

2021 to 2025

Built and maintained Python automation tools used by thousands of people. Handled uptime, docs, and user support.

  • Built and maintained Python automation tools for 2,000+ active users with 99% uptime
  • Led a remote team on web scraping and automation projects
  • Wrote docs and support guides that cut down repeat questions
  • Deployed infrastructure on AWS and Google Cloud
PythonAWSGoogle CloudWeb ScrapingAPI IntegrationDocumentation

Jr. Developer & Technical Support Specialist

Solodrop|Remote

2022 to 2023

Split time between SaaS development and front-line support for platform users.

  • Worked on live e-commerce platform code in production
  • Helped with MongoDB backend work and keeping systems stable
  • Handled user-reported bugs and support tickets
JavaScriptMongoDBSaaSE-commerceTechnical Support

Website Developer & Quality Assurance

Shopify Web Development Firm|Remote

2019 to 2021

Designed and delivered custom Shopify storefronts for clients with rigorous cross-browser QA before launch.

  • Built custom Shopify stores based on what each client needed
  • Tested sites across browsers and devices before launch
  • Worked with clients from first draft through go-live
ShopifyHTMLCSSJavaScriptQA Testing
Reach out if you want to talk

Skills

Tools I work with

Support tools, languages, platforms, and AI assistants used across support work, freelance projects, and dev jobs.

Support & Operations

  • Technical Troubleshooting
  • Customer De-escalation
  • Case Documentation
  • Remote Support
  • SLA-Driven Workflows

Platforms & Tools

  • Zendesk
  • Tawk.to
  • Monday.com
  • MongoDB
  • Microsoft Office
  • Google Workspace

Development

  • Python
  • JavaScript
  • HTML
  • CSS
  • C
  • C++
  • C#
  • Web Scraping
  • Automation

Infrastructure & Web

  • AWS
  • Google Cloud
  • Shopify
  • WordPress
  • API Integration
  • QA Testing

Hardware & Design

  • Robotics Systems
  • Sensors
  • AutoCAD
  • SketchUp

AI Tools

  • ChatGPT
  • Claude
  • Cursor
  • Perplexity
  • Gemini

Projects

What I have built

Personal storefronts, apps, and side projects. Client work is not listed here due to NDAs.

Automation Platform

Automation

Automation tools built for 2,000+ users. Monitoring, data pipelines, alerting, and workflow systems backed by cloud infrastructure.

  • Automated monitoring and alert workflows
  • Data collection and aggregation pipelines
  • Notification and delivery systems for end users
  • API integrations with third-party services
  • Documentation and support for a large active user base
  • Cloud deployment with high uptime requirements
AutomationWorkflow SystemsAPI IntegrationAWSGoogle Cloud

FYP Made Me

Personal projectE-commerce

Shopify store from the early "FYP made me buy it" era, before TikTok Shop existed. TikTok handled discovery; Shopify handled the storefront and checkout.

  • Built when TikTok-to-Shopify was the main path to sell, not in-app shopping
  • Curated products based on what was trending on FYP at the time
  • Custom branding and layout tailored to short-form video traffic
FYP Made Me storefront page
ShopifyE-commerceTikTokWeb Design

Fiesta Cactus

Personal projectE-commerce

Shopify store built around the singing cactus trend taking off on TikTok. Centered on the viral dancing and singing cactus, with additional cactus variants and a mystery cactus aimed at collectible-style drops.

  • Built around a TikTok-trending singing cactus product
  • Fully custom branding, product pages, and storefront flow
  • Multiple cactus variants plus a mystery collectible offering
Fiesta Cactus homepage
1 / 4
ShopifyE-commerceTikTokBranding

Organic Supremacy

Personal projectE-commerce

Apparel brand and fully custom, terminal-inspired storefront built for TikTok. Grew through video content, sold through TikTok Shop and Shopify, and leaned into anti-AI resistance satire and meme culture around terms like Anti-Clanker Club.

  • 5M+ views across TikTok video content
  • TikTok Shop storefront alongside a full Shopify site
  • Terminal-inspired custom theme with manifesto and recruitment flows
  • Brand voice built around organic vs. AI "clanker" meme culture
Organic Supremacy demo landing page
1 / 4
ShopifyE-commerceTikTokTheme DesignJavaScript
Open demo

Our Tune

Personal projectCreative

Mobile app for making custom love songs as gifts. Users walked through a short setup flow, then got generated lyrics, music, and cover art.

  • Built for couples gifting songs to each other
  • Generated lyrics, music, and cover art per song
  • Credits-based flow for creating full tracks
Our Tune demo landing screen
1 / 4
ReactTypeScriptAIMobileCreative Tech
Open demo

And the list goes on

What you see here is a sample, not the full picture. There are plenty of other builds I have not listed, from confidential client work to side projects still in progress. I am always working on something new.

Education

Background and training

Web development and AR/VR coursework at Full Sail, plus early robotics and drone engineering.

Full Sail University

Winter Park, FL

  • Coursework toward B.S. in Web Development, 2018 to 2022
  • Coursework toward B.S. in AR/VR Simulation and Visualization, 2022 to 2024

Early STEM Work

  • Founded High School Drone Program focused on engineering and autonomous flight
  • Member of TSA Robotics Club

High School Drone Program

Local news segment on the drone program I founded at my high school

From an early stage of my development. This is where I started building things and wanting to create, whether hands-on or through websites and programs.

Contact

Open to remote roles

I'm open to remote operations, automation, and support roles. LinkedIn is the best way to reach me.

Message on LinkedInView my experience